Legal

Refund Policy

Last updated: August 2026

Reelwise's Pro plan is billed monthly through Polar.sh, our payment provider and merchant of record. This page explains when you can get a refund.

1. 14-day money-back guarantee

If you're not happy with Pro within the first 14 days of a billing period (your first subscription payment, or a renewal), email us and we'll refund that payment in full, no questions asked.

2. After 14 days

We don't offer partial or pro-rated refunds for unused time later in a billing period. You can cancel anytime from the billing portal (accessible from your account settings) — cancelling stops future renewals, and you keep Pro access until the end of the period you already paid for.

3. Technical issues

If a real bug or outage on our side stopped you from using the service you paid for, email us with the details — we'll refund the affected period regardless of the 14-day window.

4. How to request a refund

Email qqq6411207@gmail.com with the email address on your account. Refunds are processed by Polar back to your original payment method, typically within a few business days.